Terms and Conditions for Kensington Man And Van Services

These Terms and Conditions set out the basis on which Kensington Man And Van provides removal, transport, lifting, loading, unloading, and related man and van services in the UK. By placing a booking, confirming a quotation, or allowing our team to commence work, the customer agrees to be bound by these terms. For the purposes of these conditions, “we”, “us”, and “our” refer to Kensington Man And Van, and “you” or “the customer” refers to the person, business, or organisation requesting the service.

These terms are designed to create a clear understanding of the service scope, booking process, payment obligations, cancellation rules, liability limits, and waste handling responsibilities. The services may include single-item moves, small removals, furniture transport, collections, deliveries, and other transport-related assistance arranged in advance. Unless expressly agreed in writing, all work is provided on the basis of these terms only.

If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply in full. No waiver by us of any breach or failure to enforce a provision will operate as a waiver of any later breach or similar provision. Any variation to these terms must be agreed in writing by an authorised representative of Kensington Man And Van.

1. Booking Process

A booking is only confirmed when we have accepted the request and provided written confirmation, which may include a quotation, job summary, expected timing, and any special conditions. A request for a quote does not itself create a binding booking. We reserve the right to refuse any booking where the work is unsafe, impractical, unlawful, outside our capabilities, or where the customer fails to provide accurate information.

When making a booking for Kensington Man And Van services, the customer must provide complete and accurate details, including the collection and delivery addresses, access conditions, item descriptions, approximate quantities, parking restrictions, floor levels, and any items requiring dismantling or special handling. If the customer withholds or misstates key information, we may revise the quote, change the service arrangement, or cancel the job if the revised requirements cannot reasonably be met.

It is the customer’s responsibility to ensure that all items intended for transport are ready at the agreed time, properly packed where required, and suitable for removal. We may decline to move items that are unsafe, prohibited, improperly packed, or likely to cause damage to property, vehicles, or persons. Where access is restricted or the job differs from the original description, additional charges or waiting time may apply.

2. Charges and Payment

Prices may be quoted as fixed fees, hourly rates, or a combination of both, depending on the nature of the work. Any quotation is based on the information available at the time of pricing. If the actual job varies from the original description, including additional stops, extra floors, waiting time, difficult access, or unplanned loading requirements, the price may be adjusted accordingly. All charges will be communicated in a fair and reasonable manner.

Unless otherwise agreed, payment is due immediately upon completion of the service and before unloading may be completed in some cases. We may require a deposit or advance payment for certain bookings, especially for larger moves, out-of-hours work, or repeat changes to the schedule. Accepted payment methods will be stated at the time of booking. Failure to pay on time may result in interest, recovery costs, and suspension of future service.

Where a customer pays by bank transfer, the funds must clear in full before the work is released or completed, unless we have agreed otherwise in writing. Any expenses incurred due to parking, congestion, waiting, tolls, congestion-related charges, permits, or access-related costs that were not included in the original quotation may be added to the final invoice. The customer is responsible for ensuring payment is made in full and on time for all Kensington Man And Van services provided.

3. Cancellations, Rescheduling, and Delays

Cancellations must be notified as soon as possible. If a customer cancels a booking with less than 24 hours’ notice, we may charge a cancellation fee or retain any deposit paid, depending on the resources already reserved for the job. For same-day cancellations or situations where our team attends the site but is unable to proceed because the customer is unavailable or unprepared, the full booked minimum charge may apply.

If the customer wishes to reschedule, we will make reasonable efforts to accommodate a new date or time, but availability cannot be guaranteed. Repeated changes may result in revised pricing or the need for a new quotation. We may also need to reschedule due to vehicle availability, traffic disruption, severe weather, staff illness, safety concerns, or events beyond our reasonable control.

If a delay occurs because the customer has not provided access, parking, keys, instructions, or adequate preparation, waiting time may be charged at the applicable rate. Our team will make reasonable efforts to complete the work, but we are not responsible for delays caused by third parties, road closures, mechanical failure not caused by our negligence, or circumstances outside our control. The customer should remain contactable during the service window.

4. Liability and Customer Responsibilities

We will take reasonable care when handling goods and carrying out the service. However, our liability is limited to losses or damage caused by our proven negligence, breach of contract, or wilful misconduct. We are not responsible for pre-existing damage, items that are inadequately packed, hidden defects, fragile items not declared in advance, or loss arising from instructions provided by the customer.

The customer must ensure that all goods handed over for transport are legally owned or that the customer has authority to arrange their movement. The customer is responsible for securing or removing loose parts, draining liquids where appropriate, and protecting valuables, documents, cash, jewellery, and other irreplaceable items. Unless agreed in advance, we do not accept responsibility for items of exceptional value, highly fragile goods, or uninsured contents carried at the customer’s request.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited under UK law. Subject to that, our total liability for any claim arising from a particular booking shall not exceed the amount paid for that booking, except where a higher limit is required by law. Any claim for loss or damage must be reported promptly and supported by reasonable evidence.

5. Waste Handling and Environmental Compliance

Where the service includes removal of unwanted items, rubbish, or waste, the customer must clearly identify the nature of the materials in advance. We will only transport, handle, or dispose of waste in accordance with applicable UK waste regulations and with the necessary authorisation. The customer must not present hazardous, illegal, or contaminated materials unless we have expressly agreed in writing and are legally permitted to manage them.

Waste must be separated and described accurately. Items that may require special handling include paint, chemicals, solvents, oils, batteries, electrical equipment, fluorescent tubes, gas canisters, asbestos-containing materials, medical waste, and any item classed as hazardous or controlled waste. If such materials are discovered unexpectedly, we may refuse to move them, isolate them for safety, or require the customer to arrange specialist handling at their own expense. The customer agrees to indemnify Kensington Man And Van against losses arising from the undisclosed inclusion of prohibited waste.

Where we dispose of waste on the customer’s behalf, the customer authorises us to act as their carrier only to the extent permitted by law and in line with any required documentation or transfer arrangements. We reserve the right to refuse any waste load that we believe may breach legal or environmental obligations. The customer remains responsible for the accuracy of all information supplied about waste types, and for any consequences arising from inaccurate or incomplete descriptions.

6. Access, Property, and Site Conditions

The customer must ensure that the collection and delivery locations are reasonably accessible for the booked vehicle and team size. This includes securing parking arrangements where necessary, arranging permits if required, and informing us of any restrictions on height, width, loading bays, lift access, stairs, or protected areas. If access is not suitable, we may refuse to proceed, charge for attendance, or complete only part of the work where reasonably possible.

The customer must protect floors, walls, doors, and other surfaces where they consider additional protection necessary. While our staff will act carefully, normal operational wear may occur during loading and unloading. We are not responsible for damage caused by poor site conditions, unstable fixtures, hidden hazards, inadequate preparation, or the movement of overfilled or unsuitable containers. The customer should identify any item or area requiring special attention before work begins.

If our team reasonably believes that continuing work would create a health and safety risk, or that conditions are unsafe for staff, the customer, or the public, we may suspend or end the service. In such cases, the customer may still be charged for work already performed, travel time where applicable, and any costs incurred due to the interruption. Safety decisions made by our team will be final on site.

7. Claims, Losses, and Complaints

Any complaint about the service should be raised as soon as possible after the issue arises. Claims for damage must be supported by photographs, proof of ownership or value where relevant, and sufficient detail to allow us to investigate. We may require the customer to retain the relevant item, packaging, or surrounding evidence until the claim has been reviewed. Failure to provide reasonable cooperation may affect the outcome of the claim.

If an item is reported missing or damaged, we will investigate in good faith and may offer repair, replacement, or financial compensation where we are legally responsible. Compensation will normally be assessed on the basis of fair market value, repair cost, or the direct loss proven by the customer, subject to the liability limits in these terms. We do not accept liability for indirect or consequential losses such as loss of profit, missed appointments, or loss of business opportunity.

Any informal discussion or partial payment should not be taken as an admission of liability. Settlement of a claim will be without prejudice unless expressly agreed otherwise in writing. Nothing in these terms prevents either party from pursuing a legal remedy where the matter cannot be resolved amicably. We encourage prompt reporting so that issues connected to Kensington Man And Van services can be investigated while the facts remain clear.

8. Events Outside Our Control

We will not be liable for any delay or failure to perform our obligations if caused by events beyond our reasonable control. Such events may include extreme weather, fire, flood, accident, strike action, transport disruption, road closures, power failure, civil disturbance, government action, or the failure of third-party services. If an event outside our control affects a booking, we will take reasonable steps to minimise disruption and may rearrange the service where possible.

Where performance is prevented or significantly delayed, we may suspend the booking, offer an alternative date, or cancel without liability for any consequential loss. Any prepayment for undelivered services will be handled fairly, taking account of work already completed and any unavoidable costs incurred before the event occurred. We will not be responsible for losses that were not reasonably foreseeable at the time of booking.

If we are required to abandon a job because of an outside event, the customer must still pay for services already provided and for any reasonable costs incurred by our team. The customer should cooperate in arranging an alternative plan if one is available. These provisions apply in addition to the other clauses in these terms and do not affect any statutory rights that cannot lawfully be excluded.

9. Governing Law and General Provisions

These Terms and Conditions, and any dispute or claim arising from them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have jurisdiction over any non-contractual or contractual dispute arising out of or in connection with the services, subject to any mandatory consumer rights that apply under UK law.

Customers acting as businesses confirm that they have authority to enter into the agreement and that all information supplied is accurate to the best of their knowledge. Businesses shall remain responsible for ensuring that their employees, contractors, and representatives comply with these terms when arranging or receiving services. The customer must not transfer their rights or obligations under the booking without our written consent.

These terms form the entire agreement between the parties in relation to the service unless a written variation has been agreed. If any clause is found invalid, the rest will remain in effect. By booking or permitting work to begin, the customer confirms that they have read, understood, and accepted the terms applicable to Kensington Man And Van services.